The Victoria Friendly Customer Service Training Program was designed by the UHV SBDC, VISD, and Victoria College amongst others to give YOU the edge in today’s competitive market.
The training addresses:
- The definition of customer service - identifying the needs of the customer
- The difference between quality and poor customer service.
- The actions and behavior including attitudes, habits, and interactive skills
- Four types of service
- Managing expectations
- Interpersonal communication skills in both a face-to-face and phone based situation.
The program focuses on these commonly used adages from the Ritz Carlton Customer Service Training program:
- The Golden Rule
- The Platinum Rule
- The Double Platinum Rule
The training includes a formal interactive presentation, storytelling, self-evaluations, conversation and discussion. As of this writing the training is done in groups of less than 50 with a presenter. No on-line course is available at this time. Register today. Rates and organizational certification are as follows:
Certification criteria is identified as:
- Year 1: 25% of identified employees
- Year 2: 50% of identified employees
- Year 3: 75% of identified employees
PRICING
| 1-24 Employees | $75 per year | $300 per year |
| 25-99 Employees | $150 per year | $450 per year |
| 100+ Employees | $300 per year | $825 per year |
